Proclaim Engage® Privacy Policy
This Privacy Policy identifies and describes the way Proclaim VoIP LLC, doing business as Proclaim Engage (“Proclaim Engage”) uses and protects the information we collect about Customers and Users. All uses of Proclaim Engage’s products and services, as well as visits to our websites, are subject to this Privacy Policy. This Policy applies to all Customers and Users. The Customer who holds the account with Proclaim Engage is responsible for making sure all family members or other Users under the same account understand and agree to this Policy. Information that you provide to non-Proclaim Engage companies is not covered by this Policy and Proclaim Engage shall have no responsibility for protecting any such information divulged by Customer/User to a non-Proclaim Engage company.
As used in this Policy, the terms listed below have the following meanings:
Customer – A “Customer” is anyone who purchases Proclaim Engage products or services. When a Customer purchases retail products or services for use by others, those individuals also may be considered Customers for purposes of this Policy.
User – A “User” is anyone who visits our websites.
Personal Information – “Personal Information” is information that directly identifies or reasonably can be used to identify an individual Customer or User. Examples include name, address, telephone number, e-mail address, Social Security number, and financial account number. Personal Information does not include Published Listing Information as discussed in more detail below or information that is readily available to the public through no fault of Proclaim Engage.
Anonymous Information – “Anonymous Information” means information that does not directly identify and cannot reasonably be used to identify an individual Customer or User.
Aggregate Information – “Aggregate Information” means information about groups or categories of Customers or Users, which does not identify and cannot reasonably be used to identify an individual Customer or User. Aggregate Information is a kind of Anonymous Information.
Website – “Website” means any page or location on the Internet, no matter what device (cell phone, lap top, PC, etc.) or protocol (http, WAP, ftp or other) is used to access the page or location. In this Policy, we use the term website other similar terms such as “Internet site,” “site,” and “web page.”
| Source of personal data | Types of personal data processed | Purpose of processing | Lawful basis | Retention period |
|---|---|---|---|---|
| Customer (at signup) | User name, email, selected username, account creation date, password | To provide collaboration applications | Consent; required to provide requested collaboration services to customer | Longer of duration of customer contract period and any longer period required due to specific regulatory requirements |
| Customer (at signup) | Source data | Providing efficient collaboration applications and associated marketing and customer support | Consent; required to provide requested collaboration services to customer | Longer of duration of customer contract period and any longer period required due to specific regulatory requirements |
| Operating systems (driven by customer activity and use of service) | Call record (CDR) data, log data, call rating data, customer support tickets and data | To provide collaboration applications | Consent; required to provide requested collaboration services to customer | Longer of duration of customer contract period and any longer period required due to specific regulatory requirements |
| Operating systems (driven by customer activity and use of service) | Recordings, whiteboards | Application logging | Consent; required to provide requested collaboration services to customer | Longer of duration of customer contract period and any longer period required due to specific regulatory requirements |
| Operating systems (driven by customer activity and use of service) | Transcriptions, intelligent call summaries | To provide the associated additional functions and features related to the collaboration application(s) | Consent; required to provide requested collaboration services to customer | Longer of duration of customer contract period and any longer period required due to specific regulatory requirements |
| Customer (only if billing information entered and applicable) | Billing info details, transaction details | Credit card processing | Consent; required to provide requested collaboration services to customer | Longer of duration of customer contract period and any longer period required due to specific regulatory requirements |
1. Information
We may collect different types of personal and other information based on your use of our products and services and our business relationship with you, including contact information; billing information, equipment, performance, Proclaim Engage’s website usage, viewing and other technical information about your use of our network, services, products or websites. Information may be collected when you give it to us with the intent to purchase or interact with us about a product or service we offer or provide; when we collect it automatically when you visit our websites or use our products and services; or when we obtain it from other sources, such as credit agencies. Our goal of collecting your information is to provide you with the best customer experience possible by communicating with you regarding service updates, offers and promotions; delivering advertising that may be of interest to you; addressing network and security issues; investigating or taking action regarding illegal activities or violations of our Terms of Service or Acceptable Use Policies.
We collect some information on an anonymous basis and may anonymize the personal information we collect about you into data groups. When we employ non-Proclaim Engage companies to anonymize or aggregate data on our behalf, the requirements for sharing Personal Information with non-companies apply. We may share aggregate or anonymous information in various formats with trusted non-Proclaim Engage entities, with whom we have contracted with to aggregate such data and may work with those entities to do research and provide products and services. When Proclaim Engage jointly provides a service with a non-Proclaim Engage company, your Personal Information may be subject to both this Policy and the privacy policy of the non-Proclaim Engage company. We encourage you to review the privacy policies of any non-Proclaim Engage company with which you do business to determine what information will be collected and how it will be used or disclosed to others.
Google Workspace APIs are not used to develop, improve, or train non-personalized AI and/or ML models for any Proclaim apps.
2. Disclosure
We do not sell your Personal Information to anyone for any purpose, and we maintain information about you in our business records while you are a customer, or until it is no longer needed for business, tax, or legal purposes. We have implemented encryption or other appropriate security controls to protect Personal Information when stored or transmitted by Proclaim Engage. Subject to applicable legal restrictions, such as those that exist for CPNI (as defined below), the Proclaim Engage family of companies may share your Personal Information with each other to make sure your experience is as seamless as possible, and you have the full benefit of what Proclaim Engage and its subsidiaries have to offer.
We share your Personal Information only with non-Proclaim Engage companies that perform services on our behalf, and only as necessary for them to perform those services. We require those non-Proclaim Engage companies to protect any Personal Information they may receive in a manner consistent with this policy, and we do not provide Personal Information to non-Proclaim Engage companies for the marketing of their own products and services without your consent. We may provide Personal Information to non-Proclaim Engage companies or other third parties for purposes such as emergencies, pursuant to court orders, compliance with the law or a lawful government, judicial, administrative, or law enforcement request (i.e. search warrant, subpoena, court order, discovery request), identity verification to prevent fraud and identity theft, enforcing of property rights, or obtaining payment for products and services that appear on your Proclaim Engage billing statements.
3. Customer Proprietary Network Information
Customer Proprietary Network Information (CPNI) is information that Proclaim Engage obtains when providing your telecommunications services to you. CPNI includes the types of telecommunications services you purchased, how you use the services, and the billing information related to those services, including items such as the types of telecommunications services that you have purchased and your calling details. Your telephone number, name and address are not considered CPNI. We use your CPNI to offer you additional services of the type you already purchase from Proclaim Engage. We also may use your CPNI to offer you products and services, packages, discounts and promotions from Proclaim Engage and its affiliates, such as fax service, analytic tools and other unified communication tools, which may be different from the types of services you already purchase. Proclaim Engage has strict policy guidelines to safeguard the privacy of CPNI and protect it from unauthorized access or improper use. Proclaim Engage does not sell, trade, or otherwise share your CPNI with anyone outside of Proclaim Engage or its affiliated companies or with anyone who is not authorized to represent us to offer our services or to perform functions on our behalf, except as the law may require or you may authorize. In order to opt-out and restrict access to your CPNI for our own marketing purposes, please contact us within 30 days of this notice through our contact page. If you do not notify us within 30 days of this notification that you wish to restrict our use of your CPNI, we will assume that you approve of our use of CPNI for this purpose.
4. Privacy Controls
You can review and correct your Personal Information collected by us. You can limit certain types of solicitation communications from Proclaim Engage, including marketing contacts made via telephone, e-mail and text messaging by notifying Proclaim Engage. We will provide you with notice of changes to this policy. We are happy to correct information found to be inaccurate. Customers may verify that appropriate corrections have been made.
5. Internet-based Advertising
Reserved for Future Use – In the future, Proclaim Engage may use cookies to store information that can be used to serve ads relevant to your interests, and to help our advertisers measure the effectiveness of a particular advertisement. This helps us tailor ads to your interests. These cookies can not only help us ensure that you do not repeatedly see the same ads, but (if you opt-out) they can also help us prevent you from seeing targeted ads at all. The information collected with these cookies is not personally-identifiable, and we do not associate it with your Personal Information. You may opt out of Proclaim Engage’s use of data for internet-based advertising. Please keep in mind that even after you opt-out, you may still continue to see ads, but they will no longer be tailored to your interests. Opting-out also does not remove Proclaim Engage cookies. They will remain on your computer, but we will not use the data connected to your cookie for our services. Please note that if you delete your cookies, you will need to opt-out again to avoid being served targeted ads in the future. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited. To opt out of the benefits of our targeted ads: opting out is not available as cookie-based ads are currently not being used.
6. Exclusions
Information that you provide to non-Proclaim Engage companies is not covered by this Policy. For example: When you download applications or make an online purchase from a non-Proclaim Engage company while using Proclaim Engage’s services, the information collected by the non-Proclaim Engage company is not subject to this Policy. If you use public forums, such as social networking services, Internet bulletin boards, chat rooms, or blogs on Proclaim Engage or non-Proclaim Engage websites, you should be aware that any Personal Information you disclose publicly can be read, collected, or used by others. Once you choose to reveal Personal Information on such a site, the information is publicly available, and Proclaim Engage cannot prevent distribution and use of that information by other parties. Proclaim Engage may enter into written product or service agreements with business customers that contain specific provisions related to the confidentiality, security or other handling of information. When provisions of a written product or service agreement differ from or conflict with the provisions of this Policy, the terms of the written agreement will apply. In all other instances, the terms of this Policy apply.
7. Security
We have established electronic and administrative safeguards designed to secure the information we collect, to prevent unauthorized access to or disclosure of that information and to ensure it is used appropriately. Although we strive to keep your Personal Information secure, no security measures are absolute, and we cannot guarantee that your Personal Information will never be disclosed in a manner inconsistent with this Policy (for example, as the result of unauthorized acts by third parties that violate the law or this Policy). We will make reasonable attempts to notify you if we determine that Proclaim Engage has experienced a security breach and there is a reasonably likely risk of identity theft, or where otherwise required by law.
8. Policies
We have established policies and practices to meet the expectations of Customers and potential customers who have expressed a desire to limit certain types of solicitation communications from Proclaim Engage, including marketing contacts made via telephone, e-mail and text messaging. You also can request to be removed from these telemarketing lists when you receive a marketing or promotional call. Where required by state laws and/or regulations, we honor requests from businesses to be removed from our telemarketing lists. The FTC maintains a National Do Not Call Registry at donotcall.gov, and your state may maintain its own Do Not Call Registry. Putting your number on these Registries also may limit our telemarketing calls to that number. Our practices as described above are designed to satisfy state and federal legal requirements limiting marketing contacts. You should know that those laws and regulations, such as the requirements governing the state and federal “Do Not Call” lists, generally permit companies to contact their own current and, in some cases, former customers, even when those customers are listed on the federal and state “Do Not Call” lists. Similarly, restricting our use of your CPNI will not eliminate all types of Proclaim Engage marketing contacts.
9. Online Advertising
Proclaim Engage works hard to detect and prevent junk e-mails (also referred to as “spam” e-mails) from ever reaching your computer. However, if you are receiving unwanted spam from a Proclaim Engage e-mail address, please let us know through our contact page.
10. Account Set-Up
When selecting User names and passwords for Proclaim Engage accounts, you should choose words or characters that are not obvious. Likewise, you should always keep Personal Information such as account numbers, Usernames, passwords or similar information in a secure place and not share the information with others.
11. Policy Changes
Information about our Customers and Users, including Personal Information, may be transferred as part of any merger, acquisition, sale of company assets, or transition of service to another provider, as well as in the unlikely event of an insolvency, bankruptcy, or receivership in which Customer and User records would be transferred to another entity as a result of such a proceeding. We reserve the right to update this Privacy Policy as necessary to reflect any changes we make and to satisfy legal requirements. If we make a material change to this Policy, we will post a prominent notice of the change on our websites, and provide you with other appropriate notice and choice regarding the use of your information, at least 30 days before the effective date. Please check our website periodically for changes to this Privacy Policy. We are happy to address any questions or concerns you may have about our privacy practices and policies. You may reach us through our contact page or write to us at PO Box 230368, Las Vegas NV 89105. If you believe you have been aggrieved by any act of ours in violation of the law, we encourage you to contact us directly at either of these addresses to resolve your question or issue.
12. Retention and Disposal of Personal Information
We will retain your personal information as needed to fulfill the purposes for which it was collected. This is further detailed in the earlier section titled “Information.” We will retain and use your personal information as necessary to comply with our business requirements, legal obligations, resolve disputes, protect our assets, and enforce our rights and agreements.
We will not retain personal information in identifiable form when the purpose(s) for which the personal information was collected have been achieved and, there is no legal or business need to retain such personally identifiable information. Thereafter, the data will either be destroyed, deleted, anonymized, and/or removed from our systems.
Proclaim Engage’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.